Privacy Policy

Effective Date: 29 September 2026

ZOVO Trek respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices available to you when you use our website or communicate with us.

1. Information We Collect

Depending on how you interact with ZOVO Trek, we may collect information such as your name, company or business name, email address, telephone number, service requirements, enquiry details, and information voluntarily submitted through our website forms.

We may also collect limited technical information, such as IP address, browser type, device information, and website usage information, where necessary for website operation, security, analytics, and improvement.

Please do not submit unnecessary sensitive personal or confidential information through general website forms.

2. How We Use Your Information

We may use information we collect to:
• respond to enquiries and requests;
• provide and manage requested services;
• prepare quotations or service information;
• communicate about enquiries, appointments, accounts, or services;
• provide customer support;
• improve our website and business operations;
• maintain business and transaction records;
• prevent fraud, misuse, or security incidents; and
• comply with applicable legal and regulatory requirements.

We do not require you to agree to receive marketing or SMS messages as a condition of requesting, purchasing, or receiving our services.

3. Telephone and SMS Communications

Providing a telephone number does not automatically mean that you have agreed to receive promotional or marketing SMS messages.

Where applicable, ZOVO Trek may use telephone or SMS communications for customer service, enquiry responses, appointment or service-related communications, or other permitted business communications in accordance with applicable law.

Where we request consent to receive promotional or marketing SMS messages, that consent is optional and is not a condition of purchasing, requesting, or receiving any ZOVO Trek service.

You may choose not to provide SMS consent and may still contact ZOVO Trek, request information, obtain a quotation, or use our services through available communication methods.

If you have opted in to receive SMS messages, message frequency may vary and message and data rates may apply depending on your mobile plan.

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact ZOVO Trek through the contact information provided on our website.

4. Sharing of Information

ZOVO Trek does not sell or rent personal information.

We may share information with trusted service providers, technology providers, communication providers, professional advisers, or other parties who assist us in operating our business and providing requested services.

Information may also be disclosed where required by law, legal process, regulatory requirements, or where reasonably necessary to protect our rights, customers, website, or business.

Third-party providers may process information on our behalf subject to their applicable privacy and security obligations.

5. Data Security and Retention

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal or regulatory requirements.

6. Third-Party Services and Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, security, or policies of third parties.

We encourage users to review the privacy policies of third-party websites before providing personal information.

7. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including requesting access, correction, deletion, restriction, or other forms of control over your information.

You may also withdraw consent for optional communications, including promotional SMS, at any time.

Withdrawing SMS consent will not affect your ability to request or receive ZOVO Trek's services.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, services, technology, or applicable legal requirements.

Any updated version will be posted on this page with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy or how ZOVO Trek handles personal information, please contact us through the Contact Us section of our website.

ZOVO Trek
Healthcare | Insurance Support | Truck Dispatch